Status query for requested passport, ID card or eID card
View processing status online
You have the option of checking the processing status of your document online.
Furthermore, from your 16th birthday, you will receive a PIN letter from the Bundesdruckerei when your ID card and eID card are ready. When applying for a passport and for an ID card under the age of 16, you have the option of entering an e-mail address for a collection notification.
If you would like to use the online status request service, please ask for the relevant information sheet with your new document number when you apply for your document. Please speak to the Citizens' Service staff about this.
Documents
- Information sheet from the Citizen Service with the document number
Opening hours
Document Pickup - No Appointment Required
You can pick up documents that have already been requested and are now ready for pickup (passports, ID cards, eID cards, and documents from the driver’s license office) at the front desk during business hours without an appointment.
Other Matters Requiring an Appointment
If you need to visit in person for other matters, you must schedule an appointment. You can do this online or by phone.
Hours of Operation
Day |
Times |
| Monday | 8:30 a.m. – 1:00 p.m. |
| Tuesday | 8:30 a.m. – 6:00 p.m. |
| Wednesday | 9:00 a.m. – 1:00 p.m. |
| Thursday | 8:30 a.m. – 4:00 p.m. |
| Friday | 8:30 a.m. – 1:00 p.m. |
| Saturdays of the month | Days | Times |
|---|---|---|
| September | September 5 and September 19, 2026 | 9:00 a.m. – 1:00 p.m. |
| October | October 10 and October 24, 2026 | 9:00 a.m. – 1:00 p.m. |
| November | November 7 and November 21, 2026 | 9:00 a.m. – 1:00 p.m. |
| December | December 5 and 19, 2026 | 9:00 a.m. – 1:00 p.m. |
Contact persons
| Name | Funktion/Bereich | Kontakt |
|---|---|---|
| Mitarbeiter/-innen |
Citizen service team |
E-Mail: buergerservice@jena.de Telefon: 0049 3641 49-3800 Fax: 03641 49-3827 |