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Apply for Jenabonus

Inhaber des Jenabonus haben Anspruch auf Ermäßigung in bestimmten städtischen Einrichtungen und bei den Tarifen der öffentlichen Verkehrsmittel. Für die Ermäßigungen der Tarife des Jenaer Nahverkehrs erhalten Berechtigte eine Jenabonus-Stempelkarte.

Der Jenabonus ist nur für Einwohner mit Hauptwohnsitz oder alleinigem Wohnsitz in der Stadt Jena und deren im Haushalt lebenden minderjährigen Kindern gültig.

Antrag per E-Mail möglich

Sie können den Jenabonus formlos per E-Mail beantragen.

Pupils and young people who are not yet 18 years old continue to receive a mobility ticket for free use of public transport in Jena on presentation of a valid Jenabonus and payment of an administrative fee. (see links).

Requirements

Eligible are those persons who meet one of the following requirements:

  • old-age and disability pensioners with entitlement to housing benefit
  • Recipients of a child allowance according to § 6a of the Federal Child Allowance Act (Bundeskindergeldgesetz)
  • Recipients of benefits according to the Asylum Seekers' Benefits Act (Asylbewerberleistungsgesetz)
  • Recipients of benefits according to SGB II
  • inactive members of joint households who do not receive benefits according to SGB II
  • recipients of social welfare benefits who are accommodated in a home
  • Social welfare recipients/recipients of basic security benefits
  • Pupils who receive BAföG
  • Trainees who receive vocational training allowance

Validity

The Jenabonus is valid for one year from the date of issue. If the conditions for entitlement cease to apply, the Jenabonus card must be returned to the Citizen Service Centre.

Upon presentation of all supporting documents, the Jenabonus card will be issued and handed out immediately.

  • Notification of receipt of a child supplement in accordance with § 6a of the Federal Child Benefit Act (Bundeskindergeldgesetz)
  • Benefit notification of the old-age pensioner / EU pensioner with entitlement to housing benefit
  • Benefit notification of the recipient of benefits according to SGB II
  • Benefit notification of the social welfare recipient with home accommodation
  • Benefit notification of the social welfare recipient / basic security recipient
  • Notification of benefits according to the Asylum Seekers' Benefits Act
  • Notification of benefits according to BAföG
  • Notification of benefits according to SGB III

Document issue - without an appointment

Documents that have already been applied for and are now ready for collection (passport, ID card and eID card as well as documents from the driving license authority) can be collected from reception during opening hours without an appointment.

Other requests with an appointment

An appointment must be booked for personal visits for other matters. This can be done online or by telephone.

Opening hours

Day
Opening times
Monday 08:30 - 13:00
tuesday 08:30 - 18:00
Wednesday 09:00 - 13:00
Thursday 08:30 - 16:00
Friday 08:30 - 13:00
Saturdays of the month Days Times
October 2025 11.10. and 25.10.2025 09:00 - 13:00
November 2025 08.11. and 22.11.2025 09:00 - 13:00
December 2025 06.12. and 20.12.2025 09:00 - 13:00
January 2026 10.01. and 24.01.2026 09:00 - 13:00
February 07.02. and 21.02.2026 09:00 - 13:00
March 07.03. and 21.03.2026 09:00 - 13:00
April 11.04. and 25.04.2026 09:00 - 13:00
May 09.05. and 23.05.2026 09:00 - 13:00
June 06.06. and 20.06.2026 09:00 - 13:00
July 04.07. and 18.07.2026 09:00 - 13:00
August 01.08. and 15.08.2026 09:00 - 13:00
September 05.09. and 19.09.2026 09:00 - 13:00
October 10.10. and 24.10.2026 09:00 - 13:00
November 07.11. and 21.11.2026 09:00 - 13:00
December 05.12. and 19.12.2026 09:00 - 13:00

Please note

On 23.12.2025 the area is only open until 16:00. The area is closed on 02.01.2026. The department cannot be reached by telephone from 4 p.m. on 23.12.2025 and all day on 02.01.2026.

The Jenabonus card is issued free of charge.

  • New announcement of the guideline of the city of Jena for the award of the Jenabonus
Name Funktion/Bereich Kontakt
Mitarbeiter/-innen

Citizen service team

E-Mail: buergerservice@jena.de

Telefon: 0049 3641 49-3800

Fax: 03641 49-3827

Location

Citizens Service Team

Engelplatz 1
07743 Jena
Germany